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--- lms-helpdesk [2020/01/27 06:44]
ktiamzon
+++ lms-helpdesk [2020/06/13 15:10] (current)
@@ Line 2: / Line 2: @@
 Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users.
-Helpdesk view for administrator and/or helpdesk answerer.
+Help desk view for administrator and/or help desk answerer.
-{{:helpdesk.png?400|}}
+{{ :helpdesk.png?600 |}}
+This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer.
+Here you can see that the administrator search for questions with status "New" and assigned to "Any Answerer".
+{{ :helpdesk1.png?600 |}}
+Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question.
+{{ :helpdesk2.png?600 |}}
+{{ :helpdesk3.png?600 |}}
+The administrator and/or answerer can reply to the question by clicking the "Reply to question" link.
+{{:untitled.png?600|}}
+This will open a new page with the "Notes" box for the answer and an "Update status" drop down box.
+{{ :helpdesk4.png?600 |}}
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 {{tag>"LMS Plugins"}}

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