moodLearning Wiki

LMS Helpdesk

Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users.

Help desk view for administrator and/or help desk answerer. _

This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer.

Here you can see that the administrator search for questions with status “New” and assigned to “Any Answerer”.

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Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question. _ _

The administrator and/or answerer can reply to the question by clicking the “Reply to question” link. _

This will open a new page with the “Notes” box for the answer and an “Update status” drop down box. _