Differences

This shows you the differences between two versions of the page.

--- lms-helpdesk [2020/01/27 07:35]
ktiamzon
+++ lms-helpdesk [2020/06/13 15:10] (current)
@@ Line 11: / Line 11: @@
 {{ :helpdesk1.png?600 |}}
-Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, update the status assign a helper, add a watcher, and tag the question.
+Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question.
 {{ :helpdesk2.png?600 |}}
 {{ :helpdesk3.png?600 |}}
+The administrator and/or answerer can reply to the question by clicking the "Reply to question" link.
+{{:untitled.png?600|}}
+This will open a new page with the "Notes" box for the answer and an "Update status" drop down box.
+{{ :helpdesk4.png?600 |}}
 \\
 \\
 {{tag>"LMS Plugins"}}

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