moodLearning Wiki

Troubleshooting Tips - Webinar Presentations

  • Issue: the audio is not working with the video

Solution: Properly share your screen to play the video.

  1. Click on the Share Screen button in the toolbar.
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  2. Check the box to Share Computer Sound at the bottom of the Share popup window. If you're going to share a video clip, also check the Optimize Screen Share for Video Clip.
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    Make sure your volume is on an appropriate level.
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