Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users.

Help desk view for administrator and/or help desk answerer.

This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer.

Here you can see that the administrator search for questions with status “New” and assigned to “Any Answerer”.