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--- troubleshooting-tips-webinar-presentations [2020/08/06 07:28]
serbizadmin
+++ troubleshooting-tips-webinar-presentations [2020/08/07 14:43] (current)
serbizadmin
@@ Line 1: / Line 1: @@
 ====== Troubleshooting Tips - Webinar Presentations ======
   * Issue: the audio is not working with the video
-Solution: Check audio settings. On VLC, they should be something like this: \\ \\
+Solution: Properly share your screen to play the video.
-{{ ::check-sound-settings.png?nolink&600 |}} \\ \\
+  - Click on the Share Screen button in the toolbar. \\ {{ ::sharescreen.png?nolink&400 |}}\\
-Make sure also that these options are enabled on your Zoom client: \\
+  - Check the box to **Share Computer Sound** at the bottom of the Share popup window. If you're going to share a video clip, also check the **Optimize Screen Share for Video Clip.**  \\ {{ ::zoom-optioned-enabled.png?nolink&400 |}}  \\ Make sure your volume is on an appropriate level.\\ {{ ::check-sound-settings.png?nolink&600 |}}
 \\
-{{ ::zoom-optioned-enabled.png?nolink&400 |}}

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