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lms-helpdesk [2020/01/27 06:49]
ktiamzon
lms-helpdesk [2020/06/13 15:10] (current)
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 {{ :helpdesk1.png?600 |}} {{ :helpdesk1.png?600 |}}
 +
 +Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question.
 +{{ :helpdesk2.png?600 |}}
 +{{ :helpdesk3.png?600 |}}
 +
 +The administrator and/or answerer can reply to the question by clicking the "Reply to question" link.
 +{{:untitled.png?600|}}
 +
 +This will open a new page with the "Notes" box for the answer and an "Update status" drop down box. 
 +{{ :helpdesk4.png?600 |}}
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 {{tag>"LMS Plugins"}} {{tag>"LMS Plugins"}}