moodLearning Wiki

2-Factor Authentication FAQs

  • I couldn't log in. I might have missed my authentication window. How do I re-attempt at registration?
  1. Register your QR code again with another phone that has a google authenticator in it.
  2. After QR code registration, check if both phone produces the same token code.
  3. If by any case they did not produce the same token code, update your phone's Time and Date settings then reboot it.
  4. If all else fails, you can click the “Resend token to your email instead?” link in the login Page, right below the Token code field.

See Also