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| Similarly, if you want to change the order of messages sent to various departments, | Similarly, if you want to change the order of messages sent to various departments, | ||
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| + | ======Canned Responses====== | ||
| + | To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones. | ||
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