This shows you the differences between two versions of the page.
Next revision | Previous revision | ||
lms-helpdesk [2020/01/24 01:36] serbizadmin created |
lms-helpdesk [2020/06/13 15:10] (current) |
||
---|---|---|---|
Line 2: | Line 2: | ||
Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users. | Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users. | ||
+ | Help desk view for administrator and/or help desk answerer. | ||
+ | {{ : | ||
+ | |||
+ | This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer. | ||
+ | |||
+ | Here you can see that the administrator search for questions with status " | ||
+ | |||
+ | {{ : | ||
+ | |||
+ | Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question. | ||
+ | {{ : | ||
+ | {{ : | ||
+ | |||
+ | The administrator and/or answerer can reply to the question by clicking the "Reply to question" | ||
+ | {{: | ||
+ | |||
+ | This will open a new page with the " | ||
+ | {{ : | ||
+ | \\ | ||
+ | \\ | ||
+ | {{tag>" |