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lms-helpdesk [2020/01/27 15:42]
ktiamzon
lms-helpdesk [2020/06/13 23:10]
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-====== LMS Helpdesk ====== 
-Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users. 
  
-Help desk view for administrator and/or help desk answerer. 
-{{ :​helpdesk.png?​600 |}} 
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-This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer. ​ 
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-Here you can see that the administrator search for questions with status "​New"​ and assigned to "Any Answerer"​. 
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-{{ :​helpdesk1.png?​600 |}} 
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-Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question. 
-{{ :​helpdesk2.png?​600 |}} 
-{{ :​helpdesk3.png?​600 |}} 
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-The administrator and/or answerer can reply to the question by clicking the "Reply to question"​ link. 
-{{:​untitled.png?​600|}} 
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-This will open a new page with the "​Notes"​ box for the answer and an "​Update status"​ drop down box.  
-{{ :​helpdesk4.png?​600 |}} 
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-{{tag>"​LMS Plugins"​}}