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lms-helpdesk [2020/01/27 06:47] ktiamzon |
lms-helpdesk [2020/01/27 07:42] ktiamzon |
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| Help desk view for administrator and/or help desk answerer. | Help desk view for administrator and/or help desk answerer. | ||
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| This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer. | This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer. | ||
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| + | Here you can see that the administrator search for questions with status " | ||
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| + | {{ : | ||
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| + | Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question. | ||
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| + | The administrator and/or answerer can reply to the question by clicking the "Reply to question" | ||
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| + | This will open a new page with the a notes box for the answer and an update status drop down box. | ||
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| {{tag>" | {{tag>" | ||