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helpdesk-user-tips [2017/04/03 17:58]
serbizadmin [Priorities]
helpdesk-user-tips [2017/04/03 18:06] (current)
serbizadmin
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 Similarly, if you want to change the order of messages sent to various departments,​ click on "​Department"​ tab. Similarly, if you want to change the order of messages sent to various departments,​ click on "​Department"​ tab.
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 +======Canned Responses======
 +To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones.
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 +{{ ::​canned_responses.png?​600 |}}
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