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helpdesk-user-tips [2017/04/03 16:56]
serbizadmin
helpdesk-user-tips [2020/06/13 23:10] (current)
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 {{ ::staff_access_to_tickets-date.png?600 |}} {{ ::staff_access_to_tickets-date.png?600 |}}
 +
 +Similarly, if you want to change the order of messages sent to various departments, click on "Department" tab.
 +
 +======Canned Responses======
 +To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones.
 +
 +{{ ::canned_responses.png?600 |}}