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helpdesk-user-tips [2017/04/03 16:58]
serbizadmin [Priorities]
helpdesk-user-tips [2020/06/13 23:10] (current)
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 Similarly, if you want to change the order of messages sent to various departments, click on "Department" tab. Similarly, if you want to change the order of messages sent to various departments, click on "Department" tab.
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 +======Canned Responses======
 +To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones.
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 +{{ ::canned_responses.png?600 |}}
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 +