Differences

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--- helpdesk-user-tips [2017/04/03 08:56]
serbizadmin
+++ helpdesk-user-tips [2020/06/13 15:10] (current)
@@ Line 15: / Line 15: @@
 {{ ::staff_access_to_tickets-date.png?600 |}}
+Similarly, if you want to change the order of messages sent to various departments, click on "Department" tab.
+======Canned Responses======
+To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones.
+{{ ::canned_responses.png?600 |}}

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