Differences

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--- helpdesk-user-tips [2017/04/03 08:58]
serbizadmin [Priorities]
+++ helpdesk-user-tips [2020/06/13 15:10]
@@ Line 1: / Line 1: @@
-====== SerbizHub Helpdesk User Tips ======
-====== Tips for the Staff ======
-====== SMS ======
-  * Messages sent through SMS are indicated as relayed messages from a sending number through a SerbizHub email.
-{{ ::staff_access_to_tickets.png?600 |}}
-To reply to a SMS message, just click on the message and write your reply like any other ticket on the Helpdesk.
-As the phone number of the sender is supplied, the staff may reply and call the sender, depending on your organization's policy.
-======Priorities ======
-For some organizations, the prioritization is just "first in, first one." For others, it may be cycling through certain dates. The Helpdesk's default order by date is: oldest message first. To change the display from oldest message to the latest, just click on the "Date" tab.
-{{ ::staff_access_to_tickets-date.png?600 |}}
-Similarly, if you want to change the order of messages sent to various departments, click on "Department" tab.

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