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helpdesk-user-tips [2017/04/03 08:49]
serbizadmin [SMS]
helpdesk-user-tips [2020/06/13 15:10]
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-====== SerbizHub Helpdesk User Tips ====== 
  
-===== SMS ===== 
-  * Messages sent through SMS are indicated as relayed messages from a sending number through a SerbizHub email. 
- 
-{{ ::staff_access_to_tickets.png?600 |}} 
- 
-To reply to a SMS message, just click on the message and write your reply like any other ticket on the Helpdesk.  
- 
-As the phone number of the sender is supplied, the staff may reply and call the sender, depending on your organization's policy.