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====== SerbizHub Helpdesk User Tips ====== | ====== SerbizHub Helpdesk User Tips ====== | ||
- | ===== SMS ===== | + | ====== Tips for the Staff ====== |
- | Messages sent through SMS are indicated as relayed messages from a sending number through a SerbizHub email. | + | ====== SMS ====== |
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+ | To reply to a SMS message, just click on the message and write your reply like any other ticket on the Helpdesk. | ||
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+ | As the phone number of the sender is supplied, the staff may reply and call the sender, depending on your organization' | ||
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+ | ======Priorities ====== | ||
+ | For some organizations, | ||
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+ | Similarly, if you want to change the order of messages sent to various departments, | ||
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+ | ======Canned Responses====== | ||
+ | To create a template for frequently written responses, go to Knowledgebase tab and under Canned Responses. These responses may include templates used by all departments or by specific ones. | ||
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+ | {{ :: | ||
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