====== LMS Helpdesk ======
Within a moodLearning-supported learning management system (LMS), this Helpdesk facilitates the resolutions of issues and concerns from users.

Help desk view for administrator and/or help desk answerer.
{{ :helpdesk.png?600 |}}

This is where the administrator and/or help desk answerer can search for a question based on its status assigned to any answerer. 

Here you can see that the administrator search for questions with status "New" and assigned to "Any Answerer".

{{ :helpdesk1.png?600 |}}

Once the administrator click on one of the questions listed, this screen wil appear. Here, the answerer can reply to the question, assign a helper, add a watcher, and tag the question.
{{ :helpdesk2.png?600 |}}
{{ :helpdesk3.png?600 |}}

The administrator and/or answerer can reply to the question by clicking the "Reply to question" link.
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This will open a new page with the "Notes" box for the answer and an "Update status" drop down box. 
{{ :helpdesk4.png?600 |}}
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{{tag>"LMS Plugins"}}